Refund policy

Returns

Our standard return period is 30 days from the date you receive your order. If 30 days have gone by since you received your purchase, we may not be able to offer you a refund or exchange under this policy.

This policy applies in addition to, and does not limit, any mandatory statutory rights you may have under applicable consumer protection laws.

To be eligible for a return under our 30-day store policy, your item should be unused and in the same condition that you received it, and preferably in the original packaging. We may refuse a refund or exchange if the returned product shows signs of use or damage that make it unsuitable for resale, except where applicable law requires us to accept the return.

Where applicable law grants you a statutory right to return or withdraw from the purchase, you may handle and inspect the goods only as you would be allowed to do in a physical shop. You are responsible for any reduction in the value of the goods resulting from handling beyond this; in such cases we may reduce your refund to reflect the diminished value, where permitted by law.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without contacting us first.

Non-returnable items

The following items are generally non-returnable under our 30-day store policy (unless a mandatory statutory right applies):

• Gift cards
• Downloadable digital products (if applicable)
• For health and hygiene reasons, certain personal care tools (including glass nail files, glass foot files and glass cuticle pushers) that have been clearly used or are no longer in a hygienic condition suitable for resale.

Where applicable law grants you a non-excludable right to return such hygiene-related items, we may reduce your refund to reflect any diminished value rather than refusing the return outright, where this is permitted.

Partial refunds (if applicable)

There are situations where only partial refunds may be granted, for example:

• Any item not in its original condition, that is damaged or missing parts for reasons not due to our error
• Any item that is returned outside the 30-day period under our store policy and we accept it as a goodwill gesture
• Personal care items that show signs of use, where we decide to accept a return but reduce the refund to reflect diminished value

In such cases, we may deduct an amount from your refund to reflect the reduced value of the item, up to the full purchase price if the item can no longer be resold, where permitted by law.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will be applied to your original method of payment within a reasonable period of time. Processing times may vary depending on your payment provider.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

1. First, check your bank account again.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at gladzy@gladzy.eu.

Sale items (if applicable)

Items purchased on sale or during promotions are generally treated the same as regular-priced items for return purposes, unless a promotion is clearly marked as “final sale” at the time of purchase and such a restriction is allowed under applicable law. Any such exceptions will be clearly indicated.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product due to a defect or damage, please email us at gladzy@gladzy.eu. We will provide you with the return address and further instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate or replacement will be arranged.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send any refund to the gift giver.

Shipping

To return your product, please contact us first by e-mail at gladzy@gladzy.eu. We will confirm whether your item is eligible for return and send you the correct return address and shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (for example, a defective or incorrect item), or applicable law requires us to cover these costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund where permitted by law.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

If you are shipping an item over USD 75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.